FAQs

  • Help Center
    Has Coronavirus affected Lusion Shop's Service?
    We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
    Why did I only receive part of my order?
    Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
    What do I do if my order is damaged?
    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
    Can I exchange my order?
    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
    My discount code is not working, what do I do?
    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
    Where are your products shipped from?
    We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
    Can I expedite my shipping?
    Yes! We offer the following expedited shipping options:
    • Ground Shipping – UPS
    • 3 Day Select – UPS
    • 2nd Day Air – UPS
    • Next Day Air Saver – UPS
    • Next Day Air – UPS
    • Next Day Air Early AM – UPS
    I received the wrong goods, what do I do?
    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
    Contact
  • Shipping Information
  • Return Policy
    POLICIES & MORE All times ship on a 1-10 business day turnaround unless otherwise stated. This means up to 10 business days before items leave our facility to you. Orders are all sales final. To get customer service, please email us at info@revelyoudesignco.com

    ABOUT THE PRODUCT
    Preorder items and instock items are both sold here. If combined in an order, we will hold all instock items until the entire order can be fulfilled and is ready to ship!
    TERMS OF USE: You may not copy, recreate, or mark up and sell the physical transfer. At this time we do not offer a resale license. You may sell physical, end product only. Anyone caught breaking our TOU will be removed from the group and your IP address will be blocked for additional purchasing. 
    LAUNDERING:
    Garments with graphics should be washed on cold, inside out and hung to dry.
    No Bleach. No Liquid Softener. No ironing. *Hand washing is preferred.

    SHIPPING: *Processing time for all other items is 10 business days unless otherwise stated. * Tracking is always emailed to you given that you provide your email during the check out process. The address you put in at check out, is the address we are shipping to. No exceptions. If you put in the wrong address you will need to request your order be cancelled and you will need to place a new order with the correct address. There will be a 5% inconvenience fee because we are charged for refunds. EFFECTIVE 4/6/20 WE DO NOT COMBINE WITH PRIOR ORDERS TO SAVE ON SHIPPING! NO EXCEPTIONS, UNLESS BOTH ORDERS ARE PLACED ON THE SAME DATE!

    WE WILL NOT REPLY TO FACEBOOK MESSAGES concerning shipping etas, adding to orders, editing orders, needing mockups, anything else, etc.
    All of that MUST be requested through this form.
    Allow 24 BUSINESS HOURS for a reponse!!

    *RETURNS & CANCELLATION POLICY: We have an ALL SALES FINAL POLICY.
    To offer the best prices, we are unable to accept returns/exchanges at the current time. If there is an issue with your order, please contact us ASAP so we can resolve it for you.
    Damaged or missing items items can be exchanged if done so within 3 business days of delivery of the package. No refunds will be issued. If items are out of stock, store credit will be given. Photos are required as proof of damage. info@revelyouapparel@hotmail.com
    If you contact us outside of the 3 business days you void any replacement or store credit.

    LOST OR DAMAGED PACKAGES:
    We offer Route insurance on all order. Route insurance will automatically apply to your order. This protects you in the event that your package is damaged or lost by the postal service. IF YOU REMOVE ROUTE INSURANCE FROM YOUR ORDER WE WILL NOT ASSIST YOU IN FILING ANY CLAIMS and it will be YOUR RESPONSIBILITY TO TAKE IT UP WITH YOUR LOCAL POST OFFICE. Refunds or store credit WILL NOT BE ISSUED!

    How to Press Screen Print Transfers:

    Thank you for your purchase!! Below are instructions. If you have any questions, feel free to email us at revelyouapparel@hotmail.com

    Screen Print Transfer Instructions:
    We do not recommend using Teflon Bonnets or Teflon sheets which are placed on or around the heating platen. Teflon between the heating platen can cause the transfer to be applied below the stated temperature on your digital or mechanical thermometer by as much as 30°F. Using a Teflon sheet voids our replacement warranty because the transfers will fail due to improper application. Use Medium to high pressure. We recommend that you use a commercial heat press machine which is able to generate a minimum of 60 PSI.

    Heat press to the temperature indicated on your instructions. Prepress shirt or material to remove moisture.

    Center transfer, press for 5-7 seconds. Hot peel gently.
    If transfer has issues sticking, press 2-3 more seconds.
    MUST HAVE A HEAT PRESS, THESE WILL NOT WORK WITH HOME IRON OR EASY PRESS.


    TIPS AND WASHING INSTRUCTIONS for garments pressed with SCREEN PRINT TRANSFERS:
    Our transfers are printed with Plastisol inks which are screen printed on to a special release paper. It’s important to understand that when applying the transfer it is critical the application instructions are followed exactly.

    IMPORTANT FACTORS INCLUDE:

    • Dwell Time
    • Application Temperature
    • Machine Pressure
    Once you apply your transfer with the correct time, temperature and pressure, we recommend you Do Not Wash your garment for at least 24 - 48 hours. This allows the ink to completely bond and cure before any laundry detergents break down the ink.
    We recommend you machine wash your garment in cold or warm water inside out.
    • Tumble Dry in low heat.
    • Do not use Chlorine Bleach or Liquid Softener
    • Do not Iron over the decoration

     

     

    DROP SHIP TERMS:

    Drop shipping, allows RevelYOU Design Co to fulfill orders to customers on your behalf. If you intend to fulfill orders using drop shipping, you must always:

    1. Change the shipping address to reflect your customers address. We can't edit or cancel any orders if you do not do this.

    2. Make sure that you click "Drop Ship" on the product page, so that the fee is processed properly. The fee is $2.00. This covers our time and material. 

    3. Each one of your customers must be a separate order. You cannot combine your orders into one. You must place and check out for each individual drop ship order and address.

    4. ALL DROP SHIP SALES ARE FINAL!

    Please contact us if you have any questions! 

  • Terms And Conditions
  • Contact Us

    Send us a message

Has Coronavirus affected Lusion Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
  • Ground Shipping – UPS
  • 3 Day Select – UPS
  • 2nd Day Air – UPS
  • Next Day Air Saver – UPS
  • Next Day Air – UPS
  • Next Day Air Early AM – UPS
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Contact
POLICIES & MORE All times ship on a 1-10 business day turnaround unless otherwise stated. This means up to 10 business days before items leave our facility to you. Orders are all sales final. To get customer service, please email us at info@revelyoudesignco.com

ABOUT THE PRODUCT
Preorder items and instock items are both sold here. If combined in an order, we will hold all instock items until the entire order can be fulfilled and is ready to ship!
TERMS OF USE: You may not copy, recreate, or mark up and sell the physical transfer. At this time we do not offer a resale license. You may sell physical, end product only. Anyone caught breaking our TOU will be removed from the group and your IP address will be blocked for additional purchasing. 
LAUNDERING:
Garments with graphics should be washed on cold, inside out and hung to dry.
No Bleach. No Liquid Softener. No ironing. *Hand washing is preferred.

SHIPPING: *Processing time for all other items is 10 business days unless otherwise stated. * Tracking is always emailed to you given that you provide your email during the check out process. The address you put in at check out, is the address we are shipping to. No exceptions. If you put in the wrong address you will need to request your order be cancelled and you will need to place a new order with the correct address. There will be a 5% inconvenience fee because we are charged for refunds. EFFECTIVE 4/6/20 WE DO NOT COMBINE WITH PRIOR ORDERS TO SAVE ON SHIPPING! NO EXCEPTIONS, UNLESS BOTH ORDERS ARE PLACED ON THE SAME DATE!

WE WILL NOT REPLY TO FACEBOOK MESSAGES concerning shipping etas, adding to orders, editing orders, needing mockups, anything else, etc.
All of that MUST be requested through this form.
Allow 24 BUSINESS HOURS for a reponse!!

*RETURNS & CANCELLATION POLICY: We have an ALL SALES FINAL POLICY.
To offer the best prices, we are unable to accept returns/exchanges at the current time. If there is an issue with your order, please contact us ASAP so we can resolve it for you.
Damaged or missing items items can be exchanged if done so within 3 business days of delivery of the package. No refunds will be issued. If items are out of stock, store credit will be given. Photos are required as proof of damage. info@revelyouapparel@hotmail.com
If you contact us outside of the 3 business days you void any replacement or store credit.

LOST OR DAMAGED PACKAGES:
We offer Route insurance on all order. Route insurance will automatically apply to your order. This protects you in the event that your package is damaged or lost by the postal service. IF YOU REMOVE ROUTE INSURANCE FROM YOUR ORDER WE WILL NOT ASSIST YOU IN FILING ANY CLAIMS and it will be YOUR RESPONSIBILITY TO TAKE IT UP WITH YOUR LOCAL POST OFFICE. Refunds or store credit WILL NOT BE ISSUED!

How to Press Screen Print Transfers:

Thank you for your purchase!! Below are instructions. If you have any questions, feel free to email us at revelyouapparel@hotmail.com

Screen Print Transfer Instructions:
We do not recommend using Teflon Bonnets or Teflon sheets which are placed on or around the heating platen. Teflon between the heating platen can cause the transfer to be applied below the stated temperature on your digital or mechanical thermometer by as much as 30°F. Using a Teflon sheet voids our replacement warranty because the transfers will fail due to improper application. Use Medium to high pressure. We recommend that you use a commercial heat press machine which is able to generate a minimum of 60 PSI.

Heat press to the temperature indicated on your instructions. Prepress shirt or material to remove moisture.

Center transfer, press for 5-7 seconds. Hot peel gently.
If transfer has issues sticking, press 2-3 more seconds.
MUST HAVE A HEAT PRESS, THESE WILL NOT WORK WITH HOME IRON OR EASY PRESS.


TIPS AND WASHING INSTRUCTIONS for garments pressed with SCREEN PRINT TRANSFERS:
Our transfers are printed with Plastisol inks which are screen printed on to a special release paper. It’s important to understand that when applying the transfer it is critical the application instructions are followed exactly.

IMPORTANT FACTORS INCLUDE:

  • Dwell Time
  • Application Temperature
  • Machine Pressure
Once you apply your transfer with the correct time, temperature and pressure, we recommend you Do Not Wash your garment for at least 24 - 48 hours. This allows the ink to completely bond and cure before any laundry detergents break down the ink.
We recommend you machine wash your garment in cold or warm water inside out.
  • Tumble Dry in low heat.
  • Do not use Chlorine Bleach or Liquid Softener
  • Do not Iron over the decoration

 

 

DROP SHIP TERMS:

Drop shipping, allows RevelYOU Design Co to fulfill orders to customers on your behalf. If you intend to fulfill orders using drop shipping, you must always:

1. Change the shipping address to reflect your customers address. We can't edit or cancel any orders if you do not do this.

2. Make sure that you click "Drop Ship" on the product page, so that the fee is processed properly. The fee is $2.00. This covers our time and material. 

3. Each one of your customers must be a separate order. You cannot combine your orders into one. You must place and check out for each individual drop ship order and address.

4. ALL DROP SHIP SALES ARE FINAL!

Please contact us if you have any questions! 

Send us a message

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